ALLU dealers not only supply the comprehensive range of ALLU Transformer and Processor attachments, but also provide full aftermarket care and dedicated customer service. In order to help their customers, a tailored training program was recently held at the ALLU factory in Finland, following on from successful courses held in Las Vegas, Germany and Scandinavia.
In order to ensure that ALLU’s dealers’ customer service and sales teams are up to speed on the ALLU equipment, a training program was recently held in Pennala, Finland. Representatives from Anbau LLC, Russia, ALLUTEK, Turkey, and Murray Plant from the UK, participated in a program tailored to the attendees existing experience, and to meet the needs of their respective sales networks.
The week long program enabled the dealers’ teams to become familiar with the equipment, its benefits and which equipment is most suitable for which application. Of the dealers and their industry experience, Marjut Lindroos, Group Marketing Manager states: “We are sure that the combination of ALLU equipment and global aftermarket support, together with the local knowledge and industry expertise of our dealers, will enable ALLU customers in their respective countries to benefit from a winning combination.”
Of the training programs themselves, Marjut added: “Training, education and development are essential if our dealers are to provide our customers with the service they need to get the very best of their equipment.
The programs’ we hold are ideal for individuals who have no or little experience of the ALLU products, as well as being ideal ‘top-up’s to help the more experienced provide that little extra which helps our customers transform their business through using ALLU equipment.”
ALLU is very much focused on the needs of its customers, and one way this is ensured is through regular training programs for its dealers. Regular dealer training and updates on ALLU equipment is coordinated by Tero Saarikangas, Head of Global Support Management. This enables ALLU dealers to help their customers get the very best of the equipment, as well as provide aftermarket care of the highest order.